Setting Your Availability Windows
Configure when you're available for calls so punctual.AI only books within those windows.
Availability configuration
Setting your availability
- Go to Settings → Booking → Availability in your Clients.ai dashboard
- Set your default working hours (e.g., Monday–Friday, 9am–5pm)
- Choose your timezone
- Set minimum advance notice (e.g., 24 hours)
- Set a buffer between calls (e.g., 15 minutes)
How availability combines with your calendar
punctual.AI intersects your configured availability windows with your real calendar free/busy status. A slot is offered only if it falls within your availability window AND shows as free on your calendar.
Blocking off time
Add a busy event to your Google Calendar. punctual.AI will see it as unavailable and won't offer those slots.
Related Articles
Connecting Your Google Calendar
Link your Google Calendar so punctual.AI can read your availability and write confirmed bookings.
How the Booking Flow Works End-to-End
Trace a booking from agent conversation to confirmed call on your calendar.
What Calendar Systems Does punctual.AI Support?
Current and upcoming calendar integrations for punctual.AI.
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